Question 1

How long will delivery take?

Accepted Answer

Standard delivery within Australia typically takes 2-5 business days, depending on your location. Express shipping is available at checkout.Refer to our shipping policy for more information.

Question 2

Can I track my order?

Accepted Answer

Yes, you'll receive an email with tracking details as soon as your order is dispatched.

Question 3

Do you ship internationally?

Accepted Answer

Currently, Avari ships within Australia only.

Question 4

How quickly will my order be dispatched?

Accepted Answer

Orders placed before 11am (AEST) will typically be dispatched within 24 hours, excluding weekends and public holidays.

Question 5

What if I receive a faulty or incorrect item?

Accepted Answer

If your order has an error, such as receiving the incorrect product or missing items, please contact our customer care team immediately. For a prompt resolution, include your order details and a photo or video clearly showing the issue. Once verified, we’ll swiftly dispatch the correct items and provide instructions for returning any incorrect products. Your satisfaction is our highest priority.

Question 6

How do I cancel my order?

Accepted Answer

If you'd like to cancel your order, please contact our customer care team as soon as possible via email with your order details. Orders can only be cancelled before dispatch. If your order has already shipped, please refer to our return policy for next steps.

Question 7

What is your return policy?

Accepted Answer

Refund requests must be submitted within 14 days from the date of delivery. Any request received after this period shall be deemed ineligible for a refund.Please refer to our return policy here for more information.

Question 8

How do I initiate a return or exchange?

Accepted Answer

Please email our customer care team with your order details and reason for return to initiate the process.Refer to our returns policy for more information.

Question 9

How do I clean my Avari Neo™ pump parts?

Accepted Answer

Wash all pump parts in warm, soapy water, then rinse thoroughly. Allow them to fully air dry on a clean towel. Do not pat dry. Avoid dishwashers and microwaves to prevent damage.

Question 10

Can I sterilise the parts using a microwave?

Accepted Answer

No, avoid microwave sterilisation. Sterilise parts daily by boiling in water for 5 minutes.

Question 11

Can I use UV sterilisers for my Avari Neo™ parts?

Accepted Answer

Yes, UV sterilisation is safe but may cause slight discoloration over time. Follow your steriliser’s instructions carefully.

Question 12

Do I need to replace any parts regularly?

Accepted Answer

Yes, valves every 1-3 months, diaphragms every 3-6 months, and collection containers every 6 months, depending on usage and wear.

Question 13

How do I determine the correct flange size?

Accepted Answer

Measure your nipple diameter and add 2-3 mm for comfort. Avari Neo™ includes multiple flange insert sizes (17, 19, 21mm) and a standard 24mm shield.Refer to our Flange Size Guide for more information.

Question 14

How much milk can each collection cup hold?

Accepted Answer

Each Avari Neo™ collection container holds approximately 180ml of breast milk.

Question 15

What is the suction strength of the Avari Neo™ pump?

Accepted Answer

The pump offers adjustable suction levels across four (4) modes, with maximum vacuum strength of approximately 300 mmHg.

Question 16

What pumping modes does the Avari Neo™ have?

Accepted Answer

Massage Mode: Light, fast cycles designed to ease you into your pumping session.Expression Mode: Slower, deeper suction for comfortable and steady milk expression. Rhythm Mode: A varied suction pattern inspired by cluster feeding behaviour.Auto-flow Mode: Alternates between massage and expression patterns for a seamless pumping experience.

Question 17

Can I pump in any position?

Accepted Answer

Pump in an upright seated position for the most comfortable and effective pumping session.

Question 18

How do I charge my Avari Neo™ breast pump?

Accepted Answer

Use the included USB-C cable to charge fully in approximately 2 hours. For safety reasons, the pump cannot be used while charging.

Question 19

How long does a full battery last?

Accepted Answer

Up to 90 minutes per full charge, enough for multiple pumping sessions.

Question 20

Is the pump safe with implanted medical devices?

Accepted Answer

If you have an implanted medical device, consult your healthcare provider before use to avoid interference risks.

Question 21

How should I store breast milk safely?

Accepted Answer

Store freshly pumped milk in sterilised bottles or bags immediately. Refrigerate for up to 48 hours, freeze for up to 6 months. Thawed milk should be used within 24 hours and never refrozen.

Question 22

What warranty does Avari provide?

Accepted Answer

Your Avari Neo™ breast pump includes a 1-year warranty on the pump motor, and 90 days on pump parts.

Question 23

Is the Avari Neo™ eligible for insurance?

Accepted Answer

Our locally owned and operated Australian company ensures compliance with all prerequisites essential for claiming our wearable breast pumps through eligible health insurance policies.

Question 24

How will I receive the Gift Card?

Accepted Answer

All Gift Cards are delivered digitally via email to the address provided at checkout. No physical card will be sent.

Question 25

How long are Gift Cards valid for?

Accepted Answer

Gift Cards are valid for three (3) years from the date of issue, unless otherwise stated.

Question 26

Can I use multiple Gift Cards in one order?

Accepted Answer

Yes, you can redeem up to 5 Gift Cards per order, with a maximum combined value of $500.

Question 27

Can a Gift Card be used more than once?

Accepted Answer

Yes. If you don’t use the full balance in one transaction, the remaining balance will stay on your Gift Card for future purchases until the expiry date.

Question 28

What happens if I lose my Gift Card?

Accepted Answer

Treat your Gift Card like cash. Unfortunately, lost, stolen, or unauthorised Gift Cards cannot be replaced or refunded.

Question 29

Can I use a Gift Card to buy another Gift Card?

Accepted Answer

No, Gift Cards cannot be used to purchase other Gift Cards.

Question 30

Can I get a refund on a Gift Card?

Accepted Answer

No. Gift Cards are non-refundable and cannot be redeemed for cash, except where required by law.

Question 31

What if my Gift Card isn’t working?

Accepted Answer

If you're experiencing any issues with your Gift Card, please contact our Customer Care team at support@avari.au, and we’ll be happy to assist you.

Question 32

When will my pre-order ship?

Accepted Answer

All Avari Neo™ pre-orders are expected to ship from June 15, 2025. You’ll receive tracking details as soon as your order is dispatched.

Question 33

Can I cancel my order?

Accepted Answer

Yes — you can cancel your pre-order at any time before it ships for a full refund. Just reach out via our contact form or via email (returns@avari.au).

Question 34

What happens if my order is delayed?

Accepted Answer

We’re committed to meeting our Jun 15 dispatch window. If any delay occurs, we’ll notify you immediately and offer you the option to wait or cancel for a full refund.

Question 35

How does Try Before You Buy work?

Accepted Answer

At checkout, you’ll select the Try Before You Buy option and enter your payment details. We’ll place a pending authorisation on your card, but you won’t be charged unless you decide to keep the product.

Question 36

When will I be charged?

Accepted Answer

You’ll only be charged for the pump if you confirm you'd like to keep it via the Mirra Customer Portal. If returned unused and on time, no payment is taken—just the $35 restocking fee.

Question 37

Can I return part of my order?

Accepted Answer

No, if you’ve ordered a double pump, both pumps must be returned together to be eligible for a refund.

Question 38

How do I complete my order?

Accepted Answer

Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.

Question 39

Do I need to pay for return shipping?

Accepted Answer

No, we’ll provide a pre-paid return label to make the process easy.

Question 40

Can I use a discount code?

Accepted Answer

Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

Question 41

Where is this service available?

Accepted Answer

Please note this service is currently only available in Australia and for our Avari Neo Breast Pumps only.

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